Shipping Policy

Shipping

Feel free to contact us at 888-917-7355 if you need assistance with a personalized shipping quote or you can utilize our online shipping calculator.  Smaller items may be shipped via FedEx using their standard rates. Larger items may be shipped via a freight company.  Shipping charges are determined by the weight and dimensions or your item(s) and the distance to your location. The shipping amount calculated on our site is an estimate only and may differ slightly. Should the difference be greater than 15% we will contact you via email for approval prior to processing your order. Items marked free shipping applies to standard ground shipping within the continental US only.  Additional charges apply for expediting your order or if lift gate is needed. All shipments are delivered curbside only and do not include inside delivery, un-packaging or installation. Feel free to contact us if you need any extra shipping options.  Please be prepared to accept your delivery with personnel or machinery based on the type of delivery you are expecting.  If you donít have a dock or forklift we suggest choosing liftgate delivery.

International Shipping
Lauro Restaurant Equipment can assist you with international shipments. If you have a freight forwarder, we will work with you on shipping your products to them and then almost anywhere in the world. You will be responsible for managing international shipments, including scheduling and the delivery of container(s) for loading by Lauro Restaurant Equipment. If you would like to have your items shipped internationally, please contact us at 888-917-7355.

Delivery Time 

Orders are typically processed and ready for shipment from our facility located in Fort Lauderdale, FL 33304 within 1-2 business days (Monday ñ Friday 9:00am ñ 4:00pm EST).  Once your order has left our facility delivery time may vary from 1-10 business days depending on your location.  Delivery time for items being shipped directly from the manufacturer may vary.  

Damaged/Missing Items

Please contact us at 888-917-7355 immediately if there is a problem with your shipment due to damaged or missing items.  We check all items for damage prior to all shipments leaving our facility.  Some items may be shipped directly from the manufacturer.  Unfortunately Lauro Restaurant Equipment is not liable for orders damaged in transit. 

Make sure when you receive your shipment you immediately:

  • Inspect all items for any damages prior to signing any documents
  • Note any visible damages on delivery receipt/bill of lading before signing
  • Save your copy of the Delivery Receipt/Bill of Lading
  • Take clear photos of any damaged items
  • Save the damaged packaging materials for inspection from the freight carrier


Once you sign for the delivery you are taking responsibility and ownership for the shipment in the condition noted. You are responsible to deal with any issues relating to shipping directly with the shipper, however we will do our best to assist you in any way we can.

 
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