Terms and Conditions

Returns 

Please contact us at 888-917-7355 immediately to discuss your options for returning your order that you have already received.  All returns must be authorized by us and you will be provided with a return authorization number and instructions on how to complete your return.  All products must be returned to us or the manufacturer in the original packaging.  Any item that was installed, plugged in and put into operation will not be returnable.  We reserve the right to charge a restocking fee of 50% for returned items and recover credit card processing fees.  You will be responsible to pay for shipping and insuring your returned items.  If your original order included free shipping you will be responsible for current shipping rates.  All returns must be received within 14 days to be accepted. All items returned will receive store credit only.

Canceling/Modifying an Order 

Please contact us at 888-917-7355 immediately to discuss your options for canceling or modifying your order.  If your order hasnít been shipped yet, we reserve the right to charge a cancellation fee to cover expenses incurred processing your order.  Once your order is shipped you canít cancel your order.  All orders placed that ship directly from the manufacturer are not cancellable.

Shipping

Feel free to contact us at 888-917-7355 if you need assistance with a personalized shipping quote or you can utilize our online shipping calculator.  Smaller items may be shipped via FedEx using their standard rates. Larger items may be shipped via a freight company.  Shipping charges are determined by the weight and dimensions or your item(s) and the distance to your location. The shipping amount calculated on our site is an estimate only and may differ slightly. Should the difference be greater than 15% we will contact you via email for approval prior to processing your order. Items marked free shipping applies to standard ground shipping within the continental US only.  Additional charges apply for expediting your order or if lift gate is needed. All shipments are delivered curbside only and do not include inside delivery, un-packaging or installation. Feel free to contact us if you need any extra shipping options.  Please be prepared to accept your delivery with personnel or machinery based on the type of delivery you are expecting.  If you donít have a dock or forklift we suggest choosing liftgate delivery. 

International Shipping
Lauro Restaurant Equipment can assist you with international shipments. If you have a freight forwarder, we will work with you on shipping your products to them and then almost anywhere in the world. You will be responsible for managing international shipments, including scheduling and the delivery of container(s) for loading by Lauro Restaurant Equipment. If you would like to have your items shipped internationally, please contact us at 888-917-7355.

Delivery Time 

Orders are typically processed and ready for shipment from our facility located in Fort Lauderdale, FL 33304 within 1-2 business days (Monday ñ Friday 9:00am ñ 4:00pm EST).  Once your order has left our facility delivery time may vary from 1-10 business days depending on your location.  Delivery time for items being shipped directly from the manufacturer may vary.  

Damaged/Missing Items

Please contact us at 888-917-7355 immediately if there is a problem with your shipment due to damaged or missing items.  We check all items for damage prior to all shipments leaving our facility.  Some items may be shipped directly from the manufacturer.  Unfortunately Lauro Restaurant Equipment is not liable for orders damaged in transit. 

Make sure when you receive your shipment you immediately:

-Inspect all items for any damages prior to signing any documents

-Note any visible damages on delivery receipt/bill of lading before signing

-Save your copy of the Delivery Receipt/Bill of Lading

-Take clear photos of any damaged items

-Save the damaged packaging materials for inspection from the freight carrier


Once you sign for the delivery you are taking responsibility and ownership for the shipment in the condition noted. You are responsible to deal with any issues relating to shipping directly with the shipper, however we will do our best to assist you in any way we can.

Used Equipment

-Used Equipment descriptions, catalogs and brochures are descriptive guides only, in which we have tried to provide the best information possible, but their accuracy cannot be guaranteed or warranted.

-We will not be liable for any errors or omissions. All items are sold "as is" with all faults.

-There are no warranties or representations of merchantability, of fitness, nor of any other kind, express or implied.

-We reserve the right to withdraw any item at any time for any reason.

-All items are available for your examination prior to purchasing. Your purchasing will signify that you have examined the items as fully as you desire to or that you have chosen not to examine them. All measurements are approximate.

-Purchasers acknowledge that all items were available for inspection prior to the sale and that they relied solely on their own inspection of the items and not on any information listed on our website.

-Our goal is to provide prospective purchasers with accurate and detailed information. We recommend prospective purchasers examine all items in which they have an interest.

-If you require absolute certainty in all areas of authenticity, and the results of your evaluation leave uncertainty in your mind, we recommend you not purchase the item(s) in question.

-All of our used equipment is cleaned and tested and in working condition prior to sale.

-We will not be responsible for non-working items that are plugged into the wrong electric or hooked up incorrectly.

-We do not give refunds on used equipment. All sales are final.  

 
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