Privacy Policy

Lauro Restaurant Equipment Policies:


Availability – Lauro Restaurant Equipment not only sells equipment online but we also operate a showroom that’s open to the public. Should we or the manufacturer run out of stock on any particular item we will notify you shortly after you place your order and provide a solution for you. Feel free to contact us at 888-917-7355 prior to ordering to confirm availability. If you are in need of something you don’t see listed on our website please contact us and we will be happy to assist you.

Our showroom is located at 1224 N.E. 7th Ave. Fort Lauderdale, FL 33304 and we are open to the public Monday - Friday 9:00am – 5:00pm.

Pricing – Although we update our website regularly, prices are subject to change without prior notification. You will be notified to confirm your purchase should there be a change in price.

Registration – We encourage you to register an account with us online to make your shopping experience with us more beneficial. You will be able to track your orders and update your billing and shipping details. Registering an account with us is not required in order to place an order online. All information received during the registration process is secure and you can access your information after logging in with the credentials you provided.  

Privacy Policy – Lauro Restaurant Equipment is committed to protecting your privacy. All information is collected over our secure servers and encrypted for your safety. All information collected on our website is used to help process orders, provide registered customers with a personalized shopping experience and send emails to those who opt-in to receive them. We do not sell or provide specific customer information to any third parties.

Image Policy – All product images are representative and illustrative only and may not always reflect the specific item you are ordering. Any optional accessories or features shown in the images may or may not be included in the item you purchase. Feel free to contact us with any questions about a product prior to placing your order, visit the manufacturer’s website to view spec sheets or contact them direct for more information.

Warranty Policy – If a warranty is available for an item it can be found on the item details. If not shown on item details feel free to contact us to verify prior to placing your order. All warranties are based on the manufacturer’s warranty policy and may vary.  

 

Shipping – Feel free to contact us at 888-917-7355 if you need assistance with a personalized shipping quote or you can utilize our online shipping calculator. Smaller items may be shipped via FedEx using their standard rates. Larger items may be shipped via a freight company. Shipping charges are determined by the weight and dimensions or your item(s) and the distance to your location. The shipping amount calculated on our site is an estimate only and may differ slightly. Should the difference be greater than 15% we will contact you via email for approval prior to processing your order. Items marked free shipping applies to standard ground shipping within the continental US only. Additional charges apply for expediting your order or if lift gate is needed. All shipments are delivered curbside only and do not include inside delivery, un-packaging or installation. Feel free to contact us if you need any extra shipping options. Please be prepared to accept your delivery with personnel or machinery based on the type of delivery you are expecting. If you don’t have a dock or forklift we suggest choosing liftgate delivery.

International Shipping:
Lauro Restaurant Equipment is currently unable to ship internationally. If you have a freight forwarder, we will work with you on shipping your products to them and then almost anywhere in the world. You will be responsible for managing international shipments, including scheduling and the delivery of container(s) for loading by Lauro Restaurant Equipment. If you would like to have your items shipped internationally, please contact us at 888-917-7355.

Delivery Time – Orders are typically processed and ready for shipment from our facility located in Fort Lauderdale, FL 33304 within 1-2 business days (Monday – Friday 9:00am – 4:00pm EST). Once your order has left our facility delivery time may vary from 1-10 business days depending on your location. Delivery time for items being shipped directly from the manufacturer may vary.

Canceling/Modifying an Order – Please contact us at 888-917-7355 immediately to discuss your options for canceling or modifying your order. If your order hasn’t been shipped yet, we reserve the right to charge a cancellation fee to cover expenses incurred processing your order. Once your order is shipped you can’t cancel your order. All orders placed that ship directly from the manufacturer are not cancellable.

Returns – Please contact us at 888-917-7355 immediately to discuss your options for returning your order that you have already received. All returns must be authorized by us and you will be provided with a return authorization number and instructions on how to complete your return. All products must be returned to us or the manufacturer in the original packaging. Any item that was installed, plugged in and put into operation will not be returnable. We reserve the right to charge a restocking fee of 25% for returned items and recover credit card processing fees. You will be responsible to pay for shipping and insuring your returned items. If your original order included free shipping you will be responsible for current shipping rates. All returns must be received within 14 days to be accepted. All items returned will receive store credit only.

Damaged/Missing Items – Please contact us at 888-917-7355 immediately if there is a problem with your shipment due to damaged or missing items. We check all items for damage prior to all shipments leaving our facility. Some items may be shipped directly from the manufacturer. Unfortunately Lauro Restaurant Equipment is not liable for orders damaged in transit. Make sure when you receive your shipment you immediately:

  •     Inspect all items for any damages prior to signing any documents
  •     Note any visible damages on delivery receipt/bill of lading before signing
  •     Save your copy of the Delivery Receipt/Bill of Lading
  •     Take clear photos of any damaged items
  •     Save the damaged packaging materials for inspection from the freight carrier


Once you sign for the delivery you are taking responsibility and ownership for the shipment in the condition noted. You are responsible to deal with any issues relating to shipping directly with the shipper, however we will do our best to assist you in any way we can.

Payment Methods – We accept many forms of payment for your convenience including:

    Cash (for orders being picked up directly from our showroom)
    Checks for orders over $500 excluding shipping with a 5-7 business day waiting period for check to clear prior to processing your order
    Cashier’s Checks to expedite order
    Wire Transfers for orders over $500 excluding shipping (Contact us for instructions)
    All major Credit Cards including Visa, MasterCard, Discover and American Express transmitted safely using Secure Socket Layer (SSL) encryption.

Credit Cards Accepted

Charges and Authorizations

You will receive payment confirmation within 1 business day of placing your order. When you place a secure order on our site, an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available.

Sales Tax – Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies. Lauro Restaurant Equipment will always make every effort to fully comply with the law and governmental regulations. It is our understandings at this time that customers, whether business or individual, bear the responsibility of reporting purchases that are shipped across state lines and to pay the state and any applicable local sales taxes as per their local laws and regulations. Lauro Restaurant Equipment is registered in and conducts business within the state of Florida, and therefore collects sales tax for orders billed or shipped within the state of Florida.

Organizations with current and valid sales tax exemptions may request an exemption for sales tax collection by speaking with customer service and providing a copy of required documentation. Sales tax laws and regulations apply to all businesses and individuals within the United States. Online businesses that advertise "No Sales Tax" may not fully understand the sales tax laws, or may be misleading their customers whether intentional or not.

Some products are shipped direct from the manufacturer to the customer by Lauro Restaurant Equipment. Some manufacturer's sales agreements require that sales tax be collected on any products they ship direct to the customer in certain states. Examples include but are not limited to Blodgett Oven requiring sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in.

Lauro Restaurant Equipment does not make the tax law, or set the sales tax collection requirements of our suppliers. Sales tax for shipments within the state of Florida should show sales tax on the automatically generated Invoice. Sales tax for shipments outside the state of Florida will not show on the automatically generated Invoice, but will be collected if required.

 
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