FAQ

Who is Lauro Restaurant Equipment?
Lauro Restaurant Equipment has been selling restaurant equipment and supplies to the food service industry for over 20 years. We maintain a 25K sf Showroom located in Fort Lauderdale, FL that's open to the public Monday-Friday 9am-5pm.  Feel free to visit our showroom for all of your restaurant equipment and supply needs or shop on our E-commerce store 24/7/365.


What type of restaurant equipment and supplies do we offer?
We can equip your restaurant, bakery, bar, deli or pizzeria with Stainless Steel Grease Hood Systems, Walk-In Coolers & Freezers, Reach-In Refrigerators & Freezers, Sandwich/Salad Prep Tables, Pizza Prep Tables, UnderCounter Refrigerators & Freezers, Ranges, Convection Ovens, Pizza Ovens, Fryers, CharBroilers, Griddles, Steamers, Food Warmers, Microwaves, Mixers, Slicers, Meat Grinders, Food Processors, Blenders, Stainless Steel Sinks & Work Tables, Shelving Units, Chairs, Barstools, Tables, Booths, Smallwares...

Feel free to contact us if you don't see what are you looking for on our E-commerce site and we can certainly assist you further.


Where is Lauro Restaurant Equipment located?
Our 25K sf showroom is located at 1224 N.E. 7th Ave. Fort Lauderdale, FL 33304


How does Lauro Restaurant Equipment ship its products?
Smaller items may be shipped via FedEx using their standard rates. Larger items may be shipped via a freight company.  


How long will it take my order to get to me?
Orders are typically processed and ready for shipment from our facility located in Fort Lauderdale, FL 33304 within 1-2 business days (Monday ñ Friday 9:00am ñ 4:00pm EST).  Once your order has left our facility delivery time may vary from 1-10 business days depending on your location.  Delivery time for items being shipped directly from the manufacturer may vary.


Can I get an estimate of how much shipping will cost?
Shipping charges are determined by the weight and dimensions or your item(s) and the distance to your location. The shipping amount calculated on our site is an estimate only and may differ slightly. Should the difference be greater than 15% we will contact you via email for approval prior to processing your order. Items marked free shipping applies to standard ground shipping within the continental US only.  Additional charges apply for expediting your order or if lift gate is needed. All shipments are delivered curbside only and do not include inside delivery, un-packaging or installation. Feel free to contact us if you need any extra shipping options.  Please be prepared to accept your delivery with personnel or machinery based on the type of delivery you are expecting.  If you donít have a dock or forklift we suggest choosing liftgate delivery.


Is there a way to track my order?
Yes, simply log into your account on the My Account page.


What is your return policy?
Please contact us at 888-917-7355 immediately to discuss your options for returning your order that you have already received.  All returns must be authorized by us and you will be provided with a return authorization number and instructions on how to complete your return.  All products must be returned to us or the manufacturer in the original packaging.  Any item that was installed, plugged in and put into operation will not be returnable.  We reserve the right to charge a restocking fee of 50% for returned items and recover credit card processing fees.  You will be responsible to pay for shipping and insuring your returned items.  If your original order included free shipping you will be responsible for current shipping rates.  All returns must be received within 14 days to be accepted. All items returned will receive store credit only.


Do I need to register to purchase equipment?
Registering an account with us is not required in order to place an order online. However, we encourage you to register an account with us online to make your shopping experience with us more beneficial.  You will be able to track your orders and update your billing and shipping details. All information received during the registration process is secure and you can access your information after logging in with the credentials you provided.


What forms of payment do you accept?
We accept major credit cards including Visa, Mastercard and American Express which are transmitted safely using Secure Socket Layer (SSL) encryption. We also accept cashier's checks and wire transfers (Contact us for instructions)

Do you offer financing on my purchases?
Yes, contact us to discuss further or fill out the online leasing form on our website.   


How can I stay up to date with your newest products, latest updates or special offers?
Joining our email list on our website is the best way to stay up to date.  You can also connect with us on Facebook, Twitter and Instagram!

 
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